Most Frequently Asked Questions On Shipping
How do I track my order?
An automated email with tracking numbers will be sent to the email address provided when the order was placed. Copy Each tracking number into Google which will bring you to the correct carrier. If you are unable to locate your tracking email, please check your spam folder. You can also look up your tracking number by logging into your account and going to ‘Orders.’
When will my order ship?
Most orders will ship same day if placed before 3pm EST subject to stock availability. Shipping times with the carrier will vary upon the warehouse fulfilling the order and shipping location. In stock items typically are delivered within 2-6 business days. Please check your tracking number for an accurate delivery date.
Do you guarantee delivery times?
We cannot guarantee delivery times due to possible delays with the carrier.
Can I get my items overnighted?
We do not currently offer overnight or expedited shipping. The option has been disabled in checkout.
Do you offer a pickup service?
All items are delivered direct to your door. We are unable to accommodate for customers to collect at our warehouses. For bulk orders please contact [email protected]
What carrier do you use?
Orders may be fulfilled by any of the major carriers included FedEx Ground, UPS, USPS, or local carriers for bulk orders.
Where do you ship from?
We have fulfillment centers in NJ, FL, IN and KS. Shipping location may vary depending on the item and stock availability at the time order is placed.
Am I able to cancel my order?
Orders may be cancelled for free only if the package has not been given to the carrier. To cancel an order please contact customer service asap via online chat or email. Our business hours are Monday – Friday 9am to 5 pm EST.
How do I know if my item is in stock?
We strive to keep items in stock, however due to order fluctuations and other circumstances, some items may be on backorder. You will receive an email if the item is on backorder. We can either ship upon arrival of stock or refund the order.
What if I received the wrong item?
If you have received the incorrect item, please take a photo, and contact customer service via webchat or email. We will then be able to process a reship or refund.
What if I have not received my full order?
If you are missing items, please check your tracking numbers. On occasion items will arrive to you at different times. If you believe you are still missing items, please contact customer service via webchat or email.
My order is showing no movement on the tracking, what do I do?
Please allow one full business day after your order has been placed for your tracking information to update and show movement. The tracking information will not update until it has scanned by the carrier. Carriers pick up at varying times throughout the day.
I have waited the allotted time for my tracking information to update, but it is still showing as ‘label created’ or ‘pending.’
If your tracking details have still not updated, please check your email to see if it is on backorder. For further query on your shipment status please use our live webchat during business hours or email [email protected]
How much is shipping?
Shipping is free for all orders. This excludes specialty and bulk orders.