Frequently Asked Questions
Everything you need to know about ordering shipping boxes and packing supplies from FloridaBoxes.
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Most of our products are sold by the case, bundle, or pallet — there is no single-unit option for standard items. Case quantities vary by product and are clearly listed on each product page. Bulk orders (pallet quantities) are available and come with additional savings. Contact our team at 866-435-2269 to discuss pallet pricing for your business.
Yes — for special or custom orders, please call or email our Customer Service team Monday–Friday, 9am–5pm EST. A minimum order quantity applies based on the size of the box.
Orders placed before 2:00 PM EST Monday–Friday ship the same day, subject to stock availability. Orders placed after 3 PM EST, or on weekends and holidays, ship the following business day. We do not ship on weekends or observed holidays.
Cancellations must be submitted by 1:00 PM EST on the day your order is scheduled to ship. Once an order is in transit, a carrier intercept fee of $21 per package plus a $5 restocking fee per package will apply. Orders shipped via USPS cannot be intercepted.
To cancel, contact our Customer Service team at 866-435-2269 or via the Contact Us page.
Contact us as soon as possible — address changes must be made by 12:00 PM EST on the day your order is scheduled to ship. If your order is already in transit, the carrier will charge an intercept/reroute fee of $21 per package. We do not accept PO Boxes or APO addresses; please provide a physical street address.
Absolutely. FloridaBoxes works directly with Florida businesses and ships manufacturer-direct, which allows us to offer some of the most competitive wholesale pricing in the state. Many products show tiered "as low as" prices on the product page — the more you order, the more you save. For pallet-level pricing or ongoing supply contracts, call our packaging specialists at 866-435-2269.
Tax requirements vary based on your location and the type of products ordered. Applicable taxes are calculated and displayed at checkout. If your business is tax-exempt, please visit our Tax Information page for details on submitting your exemption certificate.
FloridaBoxes ships from Miramar, Florida which helps us get you your products faster and at lower shipping cost.
We ship via FedEx Ground, UPS, USPS, Last Mile Carriers. and LTL. The carrier used for your specific order depends on the product type, size, weight, and your delivery location.
FloridaBoxes has a shipping quote generator to offer customers the lowest shipping rates available
Transit times begin the following business day after your order ships. Because we ship from Florida warehouses, most Florida addresses receive deliveries quickly — often 1–3 business days. Exact estimates depend on your location and the carrier. For time-sensitive orders, contact our Customer Service team before ordering so we can provide an estimated transit time.
An automated tracking email is sent to the address you provided at checkout once your shipping label is generated. You can paste the tracking number directly into Google to be directed to the correct carrier's tracking page. If you haven't received a tracking email, please check your spam folder first. You can also visit Track My Order on our website.
No. We require a physical street address for all deliveries. Providing a PO Box or APO/FPO address will delay your order and may result in additional intercept fees from the carrier. Please double-check your shipping address before placing your order.
We ship throughout the contiguous 48 states. Delivery to Hawaii, Alaska, and Puerto Rico is not currently available.
Sometimes, when we combine smaller items into a larger package, the original shipping label may appear voided or show no movement. This is normal. Once your order arrives, open all packages completely and check that smaller items haven't been packed inside larger ones. If an item is still missing after thoroughly unpacking everything, contact our customer service team.
All box dimensions and are listed as Length × Width × Height. This is the standard industry format and means the stated measurements are what you have to work with when packing your items.
We test box strength using the Edge Crush Test (ECT), the industry standard set by the Technical Association of Pulp and Paper. All of our corrugated boxes are at least 32 ECT / 200 lb test, meeting or exceeding all acceptable industry standards. Heavier-duty options are also available for industrial and freight applications, including 44 ECT and Double Wall.
Yes. All boxes sold by FloridaBoxes are brand new and manufactured to high quality standards. We do not sell used or reclaimed boxes.
Shipping Boxes are packed flat and according to the volume that is purchased. The boxes may be shrink wrapped, strapped or palatalized. Packing Supplies may be shipped in a plastic bag, box, or strapped.
We carry three bubble roll sizes, each for a different purpose:
Small bubble — best for surface protection and light cushioning against vibration on lighter items.
Medium bubble — ideal for heavier items needing surface protection or shock absorption, such as mirrors and picture frames.
Large bubble — best for void fill inside boxes. All our bubble rolls are perforated every 12 inches for easy tearing.
Our most popular packing tape is a 1.9 mil acrylic carton sealing tape designed to adhere firmly to corrugated boxes. For standard boxes, we recommend a two-strip method in each direction. For heavier boxes, use the H-taping method — tape down the center seam and across both side seams on top and bottom.
We carry hand wrap cast stretch film in standard clear and opaque black options, typically 18" wide × 1,500' long at 80-gauge thickness. Stretch wrap is used to bundle and secure palletized loads and stacked boxes. Cases include 4 rolls each. Pricing breaks are available on larger quantity orders — check each product listing for "as low as" pricing tiers.
Most products may be returned within 30 days of delivery, provided they are in their original, undamaged condition. You have up to 30 days from delivery to initiate the return. Returns must be complete — we do not accept partial returns from bundles or kits.
If the original packaging is heavily damaged, please repack the items in a box of similar dimensions before sending back.
The customer is responsible for return shipping costs. You may use any carrier of your choice. Please send your tracking information to our customer service team once the return is shipped. A $5 per package restocking fee will be deducted from your refund upon receipt.
The $5 per package restocking fee is deducted from your return credit. Carrier intercept or rerouting fees incurred during cancellations are charged by the carrier and passed through to you.
Please contact our Customer Service team as soon as possible at 866-435-2269 or via the Contact Us page. Have your order number and photos of the damaged items ready. We'll work with you to resolve the issue promptly.
Before contacting us, please take these steps:
1. Check your tracking number — not all packages from a multi-item order arrive at the same time when shipped from our fulfillment center.
2. Open every package fully and remove all contents. Smaller items are sometimes packed inside larger items to consolidate shipments.
If you've done both and still believe something is missing, contact our customer service team with your order number and we'll investigate right away.
We accept all major credit cards and other payment options as listed at checkout. For full details on available payment types, visit our Payment Information page. All transactions are processed securely.
You can check out as a guest without creating an account. However, creating a free account lets you track order history, save a wishlist, and re-order your most-used supplies quickly. Register at My Account.
Go to the Track Order page and enter your order number and email address. You can also use the tracking number from your shipping confirmation email directly on the carrier's website for example (FedEx, UPS, or USPS).
Yes. FloridaBoxes uses industry-standard security practices to protect your payment and personal data. Our checkout is encrypted and we do not store full payment card details..
Our team is available Monday–Friday, 9:00 AM–5:00 PM EST:
Phone: 866-435-2269
Address: 9587 Premier Pkwy, Miramar, FL 33025
Online: Contact Us form
Still have a question?
Our Florida-based packaging specialists are here to help — Mon to Fri, 9am–5pm EST.